Maintenance and Support
Many Companies now talk about "five 9 reliability" and to achieve 99.999% uptime means the network should be down for less than 6 minutes a year!
With the network now undoubtedly being one of the key parts of a business, a maintenance contract is becoming a must have insurance policy to ensure that any network problem is resolved quickly and within key parameters.
J Brand has a 24 x 7 x 365 maintenance offering that covers all aspects of the network including active hardware, copper and fibre cabling, electrics, WLANs, telephone system, PTCs and till systems.
J Brand has invested extensively in the Support Team and offers 24 x 7 x 365 cover on all aspects of a data and electrical infrastructure to ensure maximum up-time. Support contracts are in place for a wide range of products including:
- Active hardware
- Copper and fibre cabling
- Electrical installations
- Fire alarm systems
- Emergency lighting systems
- Wireless LANs
- Telephone systems
- People Traffic Counters (PTCs)
- EPOS systems
- CCTV systems
- Stock checkers
J Brand understands that support requirements differ from client to client. Maintenance contracts and Service Level Agreements (SLAs) are therefore tailored to the specific requirements of individual organisations. In order to ensure SLAs are met, J Brand can hold and manage on-site spares as required by the terms of any such contract.
Over £50,000 was invested in "Touchpaper" to ensure full tracking and reporting of all fault calls is achieved.