Network Support
Gemini
J Brand Ltd offers a fully managed Support Service.
All fault calls are recorded on the Gemini system – a specialised PC based support database.
Gemini provides a single point of fault call management giving full call details, management of Service Level Agreements and numerous reporting facilities which can be tailored specifically to the Client's requirements.
Reports can be produced to provide the Client with full history details, statistical reviews and costs to name but a few. Trend analysis can also be performed in an attempt to improve the level of service enjoyed by the Client. Such analysis can have 2 immediate benefits:
- Indication of underlying problem.
- Pre emptive action taken to repair / replace faulty equipment.